More businesses than ever are going online. Having an IT professional on hand is crucial to ensure everything runs smoothly. Choosing between an in-house IT professional and managed IT service can be challenging, as they each have their own set of pros and cons.
Continue reading to learn if partnering with a managed IT service provider is right for you and your small business.
What Is In-House IT?
An in-house IT department is one or more full-time professionals employed by your organization. Depending on the size of your company, you may be able to get away with an IT team of one person, or you may require a few professionals on staff.
Regardless of the number of employees in your IT department, they will work solely for your company. That means they are familiar with the technology your employees use and the digital services they rely on to do their jobs.
Why Companies Use In-House IT
There are several reasons why a company would use an in-house IT department rather than partnering with a trusted MSP.
Every company is different, and their IT infrastructure and needs are too. There is significant training necessary to get an in-house technician up to speed on your company’s communication protocols, data formats, and IT management solutions. However, it is a one-time investment. Once trained, the in-house technical team will have the operational skills required to understand the complex working of your systems.
You do need to keep in mind that with any in-house employee, staff turnover can impact operations. And, especially with the importance of technology in today’s workplace, having a reliable and consistent IT department is paramount.
As long as you trust your in-house IT support staff, you can feel secure that they have complete control over managing your systems, applications, and programs required for your business’s day-to-day operation.
What Is Managed IT Support?
Rather than hiring someone to provide full-time IT services to your company, subscribing to managed IT support gives you access to remote IT support services. Managed service providers, also known as MSPs, provide a cost-effective range of IT support services to meet the IT needs of members throughout the country.
Benefits of Managed Services
Depending on the size of your company and your digital needs, it may make more sense to shift your IT infrastructure to a cloud-based strategy. Managed IT services from vendors such as STEADfast IT provides the technology, connectivity, and helpdesk support your business needs to thrive through remote support.
Diverse Skill Set
Even though your house IT staff member is a subject matter expert on specific software or program, you may still need to hire an outsourced IT professional or consultants for more complex technical issues.
Opting for managed IT services gives you access to several professionals with various skills and certifications. Your vendor will have someone on their team to help you troubleshoot any errors or monitor a system to prevent downtime.
Amount of Resources
Whether you have an in-house IT staff of one person or dozens of technicians, there is still a finite number of available resources. What if someone is out on sick leave or quits? What if multiple technical issues happen at once and your team is too busy attending to one fire to help put out another?
With a subscription to a managed IT service, there are infinite technical resources at your fingertips 24 hours a day, seven days a week.
Managed IT services are offered as a cloud-based model. In addition to technical services, your managed service vendor can provide you with other cloud-based services, including:
- Cloud storage
- Cloud data backup
- Cloud disaster recovery
- Cloud hosting
- Cloud cybersecurity
Cost of In-House IT vs. Managed Service
Having an in-house IT professional is expensive. You have to pay a salary plus benefits to your full-time IT staff, and you are also on the hook for the cost, support, and maintenance of all your company’s software and hardware.
Paying to hire, maintain, and develop your IT talent is an investment that may or may not pay off in the long run.
Managed service providers allow you to pay for only the IT solutions you need. The amount of IT support can change as your business grows. This scalable solution provides you with the IT experts you need when you need them.
Managed IT Service You Can Trust
STEADfast IT offers you responsive and proactive Managed IT Support you can trust.
We offer unlimited user support through our revolutionary ticketing system. When a call comes to our help desk, instead of waiting in a long queue, we evaluate the issue and quickly escalate it to the team member who can best provide a real-time resolution.
With our highly rated support services and technology management, we make sure your team spends less time waiting for help desk support and more time being productive.
If you’d like to learn more about the managed IT support services we offer, our team can help you choose the right services to fit your unique needs. Contact us to set up a free, no-pressure consultation with one of our remote IT specialists.