Join the STEADfast IT crew!

We know how to work hard to keep businesses’ technology thriving – but we know how play hard too. From the headquarters to the happy hour, we’re a tight-knit group that believes in excellence, attention-to-detail, and never taking ourselves too seriously.

Check out our current job openings to find the right fit on our fun-loving, five-star team.

Currently, all STEADfast IT employees are safely working from home.

We offer IT Support, VOIP, Cloud Services, and Bandwidth and Connectivity to companies nationwide!

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Senior Engineer

We are looking for an up and coming technical support star, who is great with clients over the phone and can resolve issues in a patient and timely manner. In this position, you will have direct interaction with the management team and get exposure to a variety of operational functions such as customer support, provisioning, platform feature R&D, and infrastructure maintenance and development.


  • Work directly with customers through remote desktop, phone, email, and case management system to resolve issues and fulfill requests
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action
  • Manage multiple issues in parallel, taking responsibility for updating customers, and delivering a great customer experience
  • Troubleshoot, replicate, and investigate application (Windows/OS X, iOS/Android), network, and end-user issues
  • Acquire and maintain current knowledge of fixt managed services offerings and products.


  • 2 year college/ university degree required >
  • Windows, Outlook, Word, Excel, Web required
  • OS – Windows required, Mac OSX, Linux (and / or other Unix) experience, and familiarity at the command line is preferred, but not required
  • Customer Technical Service related experience required
  • Ability to prioritize and manage workload effectively
  • Able to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timeframes


  • Networking – Solid understanding of network fundamentals (OSI Model, TCP/IP, Ethernet, routers, switches, firewalls) and any hands on experience with routers / firewalls desired
  • Technical support experience working as an intern during studies is considered an asset for this position
  • Working knowledge of SaaS based system architectures a plus

Please send a resume and cover letter to Office Manager Bernadette Nastasi at