CAREERS

Join the STEADfast IT crew!

We know how to work hard to keep businesses’ technology thriving – but we know how play hard too. From the headquarters to the happy hour, we’re a tight-knit group that believes in excellence, attention-to-detail, and never taking ourselves too seriously.

Check out our current job openings to find the right fit on our fun-loving, five-star team.

Currently, all STEADfast IT employees are safely working from home.

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Senior Engineer

We are looking for an up and coming technical support star, who is great with clients over the phone and can resolve issues in a patient and timely manner. In this position, you will have direct interaction with the management team and get exposure to a variety of operational functions such as customer support, provisioning, platform feature R&D, and infrastructure maintenance and development.

RESPONSIBILITIES

  • Work directly with customers through remote desktop, phone, email, and case management system to resolve issues and fulfill requests
  • Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action
  • Manage multiple issues in parallel, taking responsibility for updating customers, and delivering a great customer experience
  • Troubleshoot, replicate, and investigate application (Windows/OS X, iOS/Android), network, and end-user issues
  • Acquire and maintain current knowledge of fixt managed services offerings and products.

SKILLS AND QUALIFICATIONS

  • 2 year college/ university degree required >
  • Windows, Outlook, Word, Excel, Web required
  • OS – Windows required, Mac OSX, Linux (and / or other Unix) experience, and familiarity at the command line is preferred, but not required
  • Customer Technical Service related experience required
  • Ability to prioritize and manage workload effectively
  • Able to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timeframes

ADDITIONAL SKILLS

  • Networking – Solid understanding of network fundamentals (OSI Model, TCP/IP, Ethernet, routers, switches, firewalls) and any hands on experience with routers / firewalls desired
  • Technical support experience working as an intern during studies is considered an asset for this position
  • Working knowledge of SaaS based system architectures a plus

Please send a resume and cover letter to Office Manager Bernadette Nastasi at bernadetten@steadfastit.com